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Hospice care requires a team approach. We provide doctors, nurses, counselors, social workers, chaplains, nursing assistants, dietitians and therapists who work with you to design a plan of care that meets your unique needs.


Certified Nursing Assistants

Our certified nursing assistants (CNAs) are specially trained and certified to provide comfort and personal care to our patients. We work side by side with the facility staff to ensure patients receive all the personal and comfort care they need.
Hear from Certified Nursing Assistant Heidi

Chaplains

At HopeWest, our spiritual care team is an integral part of a patient’s wellbeing. Our specially trained chaplains provide emotional and spiritual care support no matter a patient’s beliefs.  The spiritual care team can help bring patients and families hope and peace during the time of serious illness and at the end of life.
Hear from HopeWest Chaplain Paul

Counselors

Counselors offer individual, family and group support to patients and families. Bereavement support is available to all family members. We realize that children need special support in dealing with the loss of a loved one, we have counselors who specialize in helping children.
Hear from Renee about her experience

Nurses

Most of our nursing staff have earned advanced certification, which assures expertise in symptom management and hospice care. A registered nurse is assigned as the patient and family’s primary nurse to coordinate care. Regular visits are provided to assess the patient’s condition, to provide teaching to the family and other caregivers, and to work collaboratively with the facility staff.
Hear from a HopeWest Nurse

Physician Specialists

We have palliative care certified physicians, nurse practitioners and physician assistants. Our practitioners specialize in managing pain and other symptoms experienced by patients at the end of life. We may be available to serve as the patient’s primary physician.
Hear from a HopeWest physician

Social Workers

Our social workers are trained in both counseling and identifying practical and financial resources for patients and families. We will answer questions, facilitate family communication and provide support to families in person and by phone.
Hear from a HopeWest patient

Therapists

We work with dietitians, physical therapists, occupational therapists and other specialists who are available to provide specialized care.

Volunteers

Our trained volunteers are individually assigned to patients as requested by the family or care team. Our volunteers provide companionship by listening, reading to a patient or just visiting. Volunteers can be of great support to those spending many hours alone.
Hear from a HopeWest volunteer

The Facility Staff

When the patient lives in a facility, a joint plan of care is developed for each patient. Our staff works closely to coordinate care with the facility staff, including nurses, therapists, CNAs and social workers.
Hear from a HopeWest patient

  • “Just because my patients are in hospice doesn’t mean they can’t go outside or do things they enjoy,” said Heidi, HopeWest Certified Nurse’s Assistant (CNA). “The way I see it, I’m lucky enough to be part of this next chapter or another adventure in my patients lives and their time is really important to me.”

    Janna Beth, HopeWest hospice patient, has always been social and active, but her declining health requires her to use a wheelchair, making it much more difficult for her to do the activities she enjoys. When she is out of the facility where she resides, there is a possibility she needs assistance, so it is best to have a CNA with her

    “I believe that the end of life is as important as the beginning and it’s my mission to make every day count,” said Heidi.

  • Paul began as a chaplain for HopeWest in 1994 and through his experience he has witnessed the tremendous benefit this program brings to patients and ‘families facing crisis. Working alongside a care team of nurses, social workers, physicians, volunteers and CNAs, he is called to address spiritual needs.

    “As patients near the end of life, they frequently feel the need to resolve what we call ‘moral injury’,” said Paul. “This is a response to something the person has done in their life which is a violation to their core beliefs. As a chaplain, it’s my responsibility to accompany them as they work through regrets and help them find peace about something in the past they cannot change.”



    HopeWest chaplains are not affiliated with any religion, but rather provide connection and spiritual guidance which Paul describes as a “supplement to personal beliefs.” In addition to supporting patients and families, HopeWest chaplains also coordinate with patients’ religious leaders.

  • “I’ve been a nurse for 28 years. I’ve treated the dying and their families as well as notified many families of their loved one’s death. I even lost loved ones in my own family, but when my husband of 30 years died I crumbled. Everything was more difficult without my husband. The first time I went to a restaurant by myself was hard. I left crying before I even got a menu because everyone else was there with someone.”

    My HopeWest counselor, Catherine, invited me to attend a HopeWest support group. Eventually, as time passed, I did go to support groups and was I ever surprised!

    I grew very slowly, a little each week, until one day I realized I was living my new life. I absolutely wouldn’t be sitting here today if it wasn’t for the help that Catherine and HopeWest gave me. I will never forget this gift. I feel stronger than I ever have.”

    Renee
    HopeWest Grief Support Participant

  • Kevin, an avid outdoorsman, enjoyed a nap in the fresh spring air on a balcony at the HopeWest Hospice Care Center. His wife knew he’d find solace being outside, soaking up the sunshine and light breeze, while his nurse Linda checked on them.

  • After running tests, J.J.’s feelings were confirmed, this was serious. Learning he broke his neck changed his life for a while, learning he had Multiple Myeloma changed his life forever. For patients like J.J. HopeWest ensures that those who do not meet insurance criteria for hospice or home health program are not lost in the gap after they leave the clinic.

    “I want people to understand that not every cancer is curable,” said J.J. “HopeWest makes me feel like I’m not alone or forgotten – it’s like having an extension of my family and friends who can help me with insurance benefits or managing symptoms.”

  • Plump, patterned bellies, shiny black eyes peering underneath hats, a finely-stitched vest embellished with buttons, these are some of the features Grace Russell, HopeWest Volunteer, gives her memory bears.

    Beyond their cuddly appearance, these bears have a very special meaning to the families receiving them. The bears originate as old t-shirts or favorite blouses of HopeWest hospice patients. It’s Grace’s mission to give these articles of clothing new life, striving to make each bear as unique as the individuals the bears are made in memory of.

    Having lost her own mother at an early age, Grace understands wanting to have something to remember loved ones who have passed, much like the bears she creates for families to cherish.

  • Since being in the nursing home, Alma, a HopeWest patient, hasn’t had the chance to buy lipstick. During Alma’s visit to the mall with Renee, HopeWest Life Enhancement Coordinator, Alma has been sporting her new favorite color.

    After lunch, the duo watched the children play on the jungle gym where many children visited with Alma. This was the highlight of her day!

    “It just goes to show that sometimes it’s the small things that can mean the world to someone else,” said Renee.


    When Renee and Alma returned from their day-trip, Renee made sure the HopeWest care team and the nursing home employees knew Alma wanted to wear lipstick–she’s been wearing lipstick and a smile since.