COVID-19 Response & Information

HopeWest hospice care and grief support comes to you during “Safer at Home” order

HopeWest is continuing to provide compassionate hospice care amid the ongoing COVID-19 pandemic sweeping the country. We have made all the necessary adaptations of programs and care delivery protocols to assure safe practice for all staff and all patients.

Right now, more than ever we want people to know we are “open” and can respond quickly to assist patients with enrolling in hospice care.

Often people wait to “see their doctor” to get a referral to hospice. Right now, people are not going to the doctor and many are adhering to the “Safer at Home” advice. We want people to know we can come to them. All you need to do is call (970) 241-2212.

Our “access team” is prepared to respond to any call for information regarding hospice care. They can make a visit to the home of the patient and assess whether hospice or one of HopeWest’s other programs can be of assistance. If they feel hospice is the best course, they will reach out to the person’s health care provider for a formal referral.

The Ferris Hospice Care Center in Grand Junction continues to provide care when it is difficult to care for a hospice patient at home, or a patient needs symptom management and wants to avoid hospitalization. All safety protocols are in place and the staff are outfitted with personal protective equipment. All visitors, staff and vendors are screened prior to entry, according to current guidelines.

HopeWest is still responding to patient/family needs 24 hours a day, seven days a week. The team of nurses, physicians, counselors, social workers, certified nursing assistants are still delivering care. Some care is being provided “virtually” and telephonically such as the patient care volunteer visits. Patients and families are all called prior to visiting to check for any symptoms the staff need to prepare for.

Grief support services are still being provided through one on one counseling by phone or virtually. Support groups and face to face counseling are on hold for now but may be resuming soon with specific precautions in place as the Western Slope opens.

Steps we are taking to keep you safe

As things are changing every day right now with the escalating Coronavirus (COVID-19) situation, we have implemented additional measures at the Ferris Hospice Care Center, administrative offices in all locations, Heirlooms for Hospice stores, Artful Cup, and Spoons bistro & bakery to protect the health of everyone we serve.

• We are actively monitoring updates and guidance from the CDC, state and local health departments.

• We have procedures in place should a patient and/or visitor present with symptoms.

• We are limiting the number of visitors to our patients in the Ferris Care Center and posting signage for people to take precautions upon entering.

• We have closed our retail entities to the public at this time and will re-evaluate weekly.

• Some of our special events have been affected and we are postponing them to a later date and have taken the proper steps to inform those involved.

Our priority is safety and helping prevent any further spread of the COVID-19. We are in an uncertain time that we are re-evaluating daily. If you have any questions, please reach out and call (970) 241-2212.

Christy Whitney
President and CEO

P.S. Donations to support the efforts of our care teams are more critical now than ever. Many of our sources of fundraising revenue have been seriously impacted. We understand everyone is in an uncertain place, but if you have the ability to make a donation, please click here or call Deb Horwitz, our VP of Development at 250-9955.

More Information for Patients and Families

Changes to grief support groups & bereavement counseling

• All grief support groups have been postponed at this time.

• Our bereavement counselors are offering services by phone. Please call (970) 257-2390 and leave a message with your contact information. We will return your call as soon as possible.

Additional precautions taken with visitors and staff

• We have restricted visitation to patients at home and in the Care Center by “non-essential personnel” and volunteers. We are screening all visitors to the Care Center.

• We have instructed our staff to stay home if they have any symptoms of flu or the virus or have traveled during the last 14 days.